On Friday night, Russ Smith sent out some tweets that were very unfortunate to see. He had sent his National Championship jersey to his dad in a frame. The frame was cracked, so they had to send it back, with the jersey inside. According to this article on Wave3.com, the jersey was marked “yes” to discard, and it was thrown away.
“The employee had marked it to discard yes,” said Erin Truxal, the manager of public relations for Fed Ex Ground.
Truxal said for safety reasons it’s company policy to toss out any returned boxes with broken glass without opening them to see what’s inside.
“You know I don’t have the specific whereabouts,” Truxal said of where the jersey ended up.
She said Fed Ex is now looking for security video that might answer that question. She did not sound hopeful.
“I say this on behalf of everyone at Fed Ex ground. We do sincerely apologize,” Truxal said.
I want to personally thank Fed Ex for deliberately throwing away my National Championship Jersey & compensating it by saying "Sorry".
— russdiculous 🚥 rüby (@Specter_Smit) May 9, 2014
Thanks Fed Ex I trusted you with all my hard work and effort I put into that jersey only for you to throw it away.
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
Words really can't explain how upset I am. Billion dollar company, they throw away something I worked hard in & they only say "sorry".
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
Like I said life isn't fair. Sometimes people n major corporations take for granted how much the little things mean and only say "sorry".
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
The frame cracked when it got to my dad, then because of the cracked $600 frame we asked to send it back. Then they said the will only …
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
Accept the cracked frame with the jersey/merchandise inside the frame. So we comply only for them to throw my jersey away and say "sorry".
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
@FedEx you are incredible. I am getting on a flight from Vegas to Louisville to graduate tomorrow & you guys have ruined that for me.
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
@FedEx There will be plenty of problems if I don't have my jersey. Same stains, same rips, same odor, same everything. Can't duplicate that.
— russdiculous 🚥 rüby (@Specter_Smit) May 10, 2014
FedEx has, and always will be a second rate company. If anybody made a mistake here it was Russ for trusting such a valued piece with a “Key Stone Cop” outfit like fedex, they always have and always will be a LAST resort on my list. 😉